Getting Started Your KICS Account Membership and Billing Web Hosting Email Terms of Use Acceptable Use Policy Spam Policy Disclaimer of Liability Technical Information KICS Account Management Check your storage quota Check the status of your account Change your password Cancel your account Web Site Management Uploading files Find a web designer Make your own website Traffic statistics Using Server-Side Includes Installing CGI programs Installing PHP programs Learn more about CGI/PHP/SSI Password protecting a folder Use a custom PHP config file Access your MySQL database Manage your database using phpMyAdmin Change your MySQL password Secure your files Email Account Management Retrieving email Email account forwarding Email and storage quota Use KICS for Outgoing Mail (SMTP) Recover your mail setup password Recover an email account password Setup a mailing list Automating your mailing list Dealing with spam Setting up Outlook Express KICS Server Specifications Server operating system Mail software Web server software DNS Software Other software

The instructions in this FAQ use yoursite.com in examples. Replace yoursite.com with your domain name. Non-profits that don't have their own domain name, however, will use youraccount.kics.bc.ca. In this case, replace youraccount with your KICS Account name. Please review these pages carefully. If you still can't find the information you need, request assistance by submitting a Support Ticket.

Our commercial clients do not need to purchase a Membership, but are always welcome to Support KICS in other ways.

Non-profit groups and individuals must renew their KICS Membership yearly, and can pay for their KICS Membership on a sliding scale (more info).

To renew your membership, log into your KICS Account at any time by visiting KICS Account Administration.

Please make sure that your account is up to date! This includes:

• Account owner’s email address


• Account owner’s phone number

Other information on your account page:

• View pending and closed Support Request Tickets


• View current and old invoices


• Change your password


• Check the duration of your Membership status


• View the domain name(s) you have hosted with KICS


• View your disk storage quota

To learn more about the benefits of Membership, visit Purchasing (or Renewing) Your KICS Membership.